Features

Manage Customers or Leads

Catapult approaches customer relationship management (CRM) from a delightfully simple point of view. Instead of having to sift through numerous orders that may or may not belong to a single member of your continuity program or a single customer who has made multiple one-off purchases, Catapult allows your customer service team to first identify the individual, then view that customer's entire history with your company. Notes are attached to the customer – not a particular order or transaction – decreasing the likelihood that a previous note will be missed.

Cancel or delay recurring billing, increase retention by discounting scheduled charges, issue partial or full refunds, incentivize your customers with free products, reactivate memberships – all with the click of a button. Your team members finally have the tools they need to satisfy your customers and increase lifetime value.

Catapult's CRM even works for business models that do not collect any revenue upfront (e.g. free trials, promotional offers, and lead generation). Easily track revenue earned later – even affiliate revenue or income from transactions that do not originate within Catapult.